🚨 Holiday Schedule: Modified service Dec 24-26. Check booking system for updates.

Terms of Service

Last updated: December 2024

1. Acceptance of Terms

Welcome to Texas Sprinter Shuttle. These Terms of Service ("Terms") govern your use of our transportation services, website, and mobile applications. By booking a ride or using our services, you agree to be bound by these Terms.

2. Service Description

Texas Sprinter Shuttle provides scheduled shuttle services between major Texas cities including Houston, San Antonio, Austin, and Dallas. Our services include passenger transportation via Mercedes Sprinter vans with professional drivers.

3. Booking and Payment

3.1 Reservations

All reservations must be made through our official website or authorized booking channels. Reservations are confirmed upon payment and email confirmation.

3.2 Payment Terms

  • Full payment is required at the time of booking
  • We accept major credit cards and approved payment methods
  • Prices are subject to change without notice
  • Refunds are subject to our cancellation policy

4. Cancellation and Refund Policy

4.1 Cancellation by Passenger

  • More than 24 hours before departure: Full refund
  • 12-24 hours before departure: 50% refund
  • Less than 12 hours before departure: No refund
  • No-shows: No refund

4.2 Cancellation by Texas Sprinter Shuttle

We reserve the right to cancel or reschedule services due to weather, mechanical issues, or other unforeseen circumstances. Full refunds will be provided for cancellations by us.

5. Passenger Responsibilities

  • Arrive at pickup location 15 minutes prior to scheduled departure time
  • Present valid photo ID if requested
  • Follow all safety instructions provided by our staff
  • Respect other passengers and maintain appropriate conduct
  • Do not consume alcohol or controlled substances prior to travel
  • Limit luggage to one checked bag and one carry-on per passenger

6. Prohibited Items and Conduct

The following are strictly prohibited on our vehicles:

  • Illegal substances or weapons
  • Flammable or hazardous materials
  • Excessive alcohol consumption
  • Disruptive or threatening behavior
  • Items exceeding size/weight limitations

7. Liability and Insurance

Texas Sprinter Shuttle maintains comprehensive insurance coverage. However, passengers travel at their own risk. We are not liable for:

  • Personal injury or property damage unless caused by our negligence
  • Delays caused by traffic, weather, or other external factors
  • Lost or stolen personal items
  • Indirect or consequential damages

8. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy, which is incorporated into these Terms by reference, for information about how we collect, use, and protect your data.

9. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of the modified terms.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions.

11. Contact Information

If you have questions about these Terms, please contact us at:

Texas Sprinter Shuttle
Email: info@texassprinter.com
Phone: +1 (555) SHUTTLE
Address: Texas, USA